Frequently Asked Questions

The +ONE Ticket Guarantee

Every paid event on +ONE comes from a payout-verified organizer, and every ticket is backed by us. If your valid ticket doesn't scan at the door, the event was fraudulent, or the organizer cancels — you get 100% of your money back, fees included, to your original payment method. Because we hold event funds until after the show, the money for your refund is always there.

To make a claim, use the "Report this event" link on the event page or email plusntrust@gmail.com — a human reviews every claim within 24 hours.