Privacy Policy
Last updated: July 5, 2026
What we collect
When you create a +ONE account we collect your email address and, if you provide it, your name and profile photo. When you buy tickets we collect your purchase history. Payment details (card numbers) are collected and processed by Stripe — they never touch our servers. Event pages record anonymous view counts to help organizers understand interest.
How we use it
To issue and deliver your tickets, process payments and refunds, prevent fraud, let organizers you bought tickets from send you event updates, and keep the platform working. We do not sell your personal information, and we do not show ads.
Who we share it with
Stripe (payment processing and organizer payout verification), Supabase (secure data hosting), Resend (transactional email), and the organizer of an event you hold a ticket to (your name, so they can manage their guest list). We share data with no one else except as required by law.
Email preferences
Ticket confirmations and refund notices are always sent because they concern your purchases. Organizer updates and marketing email can be turned off anytime from your profile, or with the one-tap unsubscribe link in any such email.
Camera access (mobile app)
The +ONE app requests camera access only when an organizer uses the door-scanning feature to validate ticket QR codes. Camera frames are processed on-device and never stored or uploaded.
Your rights
You can view your data in your account, correct it in your profile, and request deletion of your account and associated personal data by emailing plusntrust@gmail.com. We keep transaction records where required for tax and fraud-prevention purposes.
Contact
Questions about this policy: plusntrust@gmail.com. We answer within 24 hours.